Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@fpshop.net. Please note that returns will need to be sent to the following address: 4571 Laclede Avenue, St. Louis Missouri 63108, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@fpshop.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@fpshop.net.

ITEMS NOT ACCEPTED FOR RETURN/EXCHANGE - FINAL SALE:

  • Collectibles

  • Vinyl

  • Magazines

Federal Prisoner must receive the merchandise within 14 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 14 days of the date of delivery, it will be returned to sender unless you receive authorization from the customer service team for a late return. With this being said, WE ARE FLEXIBLE. Please don’t hesitate to contact the customer service team at help@fpshop.net.

ALL returns and exchanges will be issued in the form of an Federal Prisoner Gift Card:

  • All gift cards will be applied to your  account

  • If you do not have a account, one will be created for you using your email address. Your login and password will be emailed to you once the account is created

NOTE:
Federal Prisoner is not responsible for return shipping cost on any returns or exchanges unless the fault is ours. If this occurs, in order to provide you with a return label you must contact help@fpshop.net with your order number and an explanation of the issue.

ALL RETURNS MUST:

  • NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED

  • Have ALL tags attached

  • We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear

  • ALL returns MUST be in the original packaging

  • Include a note with your Name, Order Number, and Instructions for your return/exchange (otherwise you'll automatically be issued Federal Prisoner gift card)

If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return in the event that your package is lost in transit. Without tracking, Federal Prisoner is not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 14-day deadline, your return will be accepted.

RETURNS OR EXCHANGES SHOULD BE SENT TO:

Federal Prisoner Shop

ATTN: RETURNS

4571 Laclede Avenue

St. Louis, MO 63108

*Please include the original shipping label or note with your FULL NAME, ORDER NUMBER, and WHAT WE CAN DO TO HELP (exchange or return). You will be notified when your return is processed via an email to the email address provided during the transaction.

INTERNATIONAL RETURNS:

We accept returns from Canada and other supported international regions; however, Federal Prisoner does not pay for international return shipping at this time. Please note that any original import duties, taxes, or customs fees paid at the time of delivery are non-refundable. This includes any fees paid to your local customs office or the carrier to release the package; Federal Prisoner cannot refund these third-party costs as we do not collect them.

We recommend using a shipping service with tracking and/or insurance, as Federal Prisoner is not responsible for lost or missing international returns. If you discover a service failure (e.g., item damaged in transit), please contact us as soon as possible at help@fpshop.net so our team can resolve the situation for you.

WRONG, DAMAGED OR DEFECTIVE ITEMS:
If you received the wrong product from Federal Prisoner, or if it arrives defective or damaged in transit, please contact help@fpshop.net within 7 days of receipt so we can resolve the problem. In these rare cases, Federal Prisoner will pay return shipping and provide a cash refund if requested.

EXCHANGES:
Give us a shout… we’re here to help! If you need a different size or changed your mind on the style and you are interested in returning an item in exchange for something else on the site contact help@fpshop.net and we'll be glad to help you exchange your purchase or issue a store credit.